Customer Service Representative (Non-Voice Chat Support) - No Experience Needed | Remote in Bali

Join CNX, a leading global customer experience provider, as a Customer Service Representative (Non-Voice Chat Support) and kickstart your career in the thriving BPO industry—no prior experience required! This fully remote role is perfect for individuals looking to enter the workforce with a supportive environment and clear career growth opportunities. Based in Bali, you'll be part of a dynamic team dedicated to delivering exceptional customer service through chat support.

As a Customer Service Representative, you'll handle customer inquiries, resolve issues, and ensure a seamless experience for our clients. Using tools like Zendesk, LiveChat, or similar platforms, you'll provide timely and professional responses to enhance customer satisfaction. This role offers the chance to develop essential skills in customer service, communication, and problem-solving, with opportunities to advance within the company.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide solutions through chat support.
• Use customer service software like Zendesk or LiveChat to manage and track customer interactions.
• Ensure timely and professional responses to customer queries.
• Resolve customer issues and escalate complex problems as needed.
• Maintain accurate records of customer interactions and feedback.
• Maintain a high level of customer satisfaction by delivering exceptional service.
• Adhere to company policies and procedures to ensure consistent service delivery.
• Participate in team meetings and training sessions to improve skills and knowledge.

🎓 Kualifikasi & Syarat

• No prior experience required—training will be provided.
• Fluency in English, both written and spoken.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Basic computer literacy, including proficiency in email and web-based applications.
• Willingness to learn and adapt to new technologies and processes.
• Ability to work well under pressure and meet deadlines.
• Enthusiasm for customer service and a commitment to delivering excellent service.

🛠️ Keahlian

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