Customer Service Executive (Service Office/Bugis)

Join Mavenside Consulting as a Customer Service Executive and become a key player in delivering exceptional service to our clients. Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, this role offers a dynamic and rewarding experience in the heart of Bali's tourism industry.

As a Customer Service Executive, you will be the face of our company, ensuring that every client interaction is seamless and satisfying. You'll handle inquiries, resolve complaints, and provide support to ensure our clients have a memorable and positive experience. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering top-notch service.

At Mavenside Consulting, we are committed to fostering a culture of continuous learning and growth. This position offers excellent opportunities for professional development, with access to training programs and resources to help you excel in your role.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by addressing client inquiries and resolving issues promptly and professionally.
• Handle and document customer complaints, ensuring they are resolved to the client's satisfaction.
• Assist in the organization and management of customer data using CRM systems like Salesforce or HubSpot.
• Collaborate with internal teams to ensure a cohesive and efficient service delivery process.
• Monitor customer feedback and use it to improve service quality and client satisfaction.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of service improvement strategies.
• Ensure compliance with company policies and procedures related to customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Tourism, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the tourism or hospitality industry.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving and conflict resolution skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Ability to work well under pressure and meet tight deadlines.
• Customer-centric mindset with a passion for delivering exceptional service.
• Familiarity with Bali's tourism industry and local culture is a plus.

🛠️ Keahlian

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