Customer Support Specialist - Call Center Representative

Join ConstantiKnow Inc as a Customer Support Specialist and become part of a dynamic team dedicated to delivering exceptional service to global clients. Based in the vibrant hub of Canggu, Bali, this role offers a competitive salary with performance bonuses. Our company is a leading technology firm specializing in innovative solutions for international businesses, and we're looking for a proactive and customer-focused individual to join our growing team.

As a Customer Support Specialist, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their satisfaction. Working in a fast-paced call center environment, you'll use tools like Zendesk, Salesforce, and Slack to manage customer interactions efficiently. This is an excellent opportunity to develop your customer service skills while contributing to a company that values growth and professional development.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone, email, and chat, ensuring high levels of customer satisfaction.
• Use CRM systems like Salesforce and Zendesk to track and manage customer interactions.
• Collaborate with the support team to provide consistent and accurate information to customers.
• Document and escalate complex issues to the appropriate departments for resolution.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Adhere to service level agreements (SLAs) and quality standards.
• Participate in team meetings and training sessions to continuously improve service quality.
• Promote a positive company image and represent ConstantiKnow Inc professionally.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle high volumes of calls with a positive attitude.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems like Salesforce and Zendesk is a plus.
• Ability to work in a fast-paced, team-oriented environment.
• Valid SIM card and ability to work in Bali.

🛠️ Keahlian

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